2. INFORMATION COLLECTED BY THE COMPANY
(a) contact data (such as your email address, photographs and phone number);
(b) demographic data (such as your gender, your date of birth and your pin code);
(c) data regarding your usage of the services and history of the appointments and prescriptions made by or with you through the use of Services;
(d) financial data;
(e) medical data
(f) insurance data (such as your insurance carrier and insurance plan); and
(g) other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.)
We may ask You to provide Us with certain categories of information such as Personal Information, which is information that could reasonably be used to identify You personally, such as inter alia, Your name, email address, mobile number, gender, date of birth, age, address, PIN code, credit card or debit card or mobile wallet details, medical records and history, biometric information, Password and IP address (“Personal Information”). We may collect this information through various forms and in various places such as Our Website, including when You access the Website, when You first register with Us, when You create a transaction, when You contact Us, when You update Your information or when You otherwise interact with Us, by, for example, way of telephone, letter or in person.
The Company does not control or endorse the content, messages or information found in any Services and, therefore, the Company specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against the Company relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against the Company relating to same.
We may use a standard “cookie” browser application feature to collect and understand website usability trends and thus provide our Users with better service through customized information. Cookies are text files that may be placed on Your computer browser to store Your preferences. Cookies are used to record various aspects of Your visit and assist us in providing You with uninterrupted service. One of the primary purposes of cookies is to store Your preferences and other information on Your computer in order to save You time by eliminating the need to repeatedly enter the same information and to display Your personalized content. However, no Personal Information identifying the User is collected nor any data capture mechanisms is employed. You may change Your browser settings to accept or reject cookies on personal preference. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but You can modify the browser setting to decline cookies if You so prefer. If You choose to decline cookies, You may not be able to sign in or use other interactive features of the Website that may depend on cookies. If You choose to accept cookies, You also have the ability to later delete cookies that You have accepted. If You choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
We process the data collected through cookies either independently or with third party service providers, such as the practitioners registered on the Website, marketing companies who provide services for our business, entities which deliver medicines pursuant to a patient placing an order for the same on the Website or any third party who enable, assist and facilitate the provision of services by the Company, who analyzes the data collected through cookies pursuant to contractual relationships with Us. The processing of such data is done to analyze the pages a User visits on the Website, which websites a User has visited before coming to the Website, and where a User goes after leaving the Website. The Usage Information and/or the Personal Information may be combined for marketing and for market research purposes, including internal demographic studies, so that we can optimize our products and Services and customize the Website for You and for the purpose of providing Our Services.
We may combine Usage Information or other information collected through cookies, web beacons and other technical methods with Personal Information in order to understand and improve Your online experiences and to determine what products, promotions and Services You prefer, or are likely to be of interest to You. We also use these technical methods in HTML e-mails that we send to You for a number of purposes including: to determine whether You have opened or forwarded those e-mails and/or clicked on links in those e-mails; to customize the display of the banner advertisements and other messages after You have closed an email; and to determine whether You have made an enquiry or purchase in response to a particular email.
4. INFORMATION COLLECTED AUTOMATICALLY
5. INFORMATION THIRD PARTIES PROVIDE
6. PROCESSING OF THE DATA
We, our affiliates or third party service providers including the practitioners with whom we have entered into contractual arrangements may also process any Personal Information or Usage Information collected from You for legitimate commercial purposes including providing the Services. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of our processing of Personal Information such as (i) only sharing and providing access to Personal Information to the minimum extent necessary, subject to appropriate contractual restrictions including confidentiality restrictions where appropriate, and on an anonymized basis wherever possible; (ii) using secure servers to store Personal Information; (iii) verifying the identity of any individual who requests access to Personal Information prior to granting them access to such information; and (iv) using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt any payment transactions You make on or via our website.
Our third party service providers may include the practitioners registered on the Website, marketing companies who provide services for our business, entities which deliver medicines pursuant to a patient placing an order for the same on the Website, payment gateways or any third party who enable, assist and facilitate the provision of services by the Company
7. RIGHTS OF THE USER REGARDING THE DATA SUBMITTED
Any User who has submitted Personal Information on the Website has the right to
(i) be informed about the Personal Information We collect from You and use;
(ii) obtain confirmation from Us that Your Personal Information is being collected and used by Us and to access the Personal Information held about You by Us;
(iii) have Your Personal Information corrected if it is inaccurate or incomplete at any time;
(iv) erasure, or the right to be forgotten, which means You can request the deletion or removal of any Personal Information We hold about You at any time;
(v) block or suppress Us from collecting and using Your Personal Information, which means We can continue to store Your Personal Information but we cannot further collect or us it in any way;
(vi) obtain and reuse any Personal Information We hold about You for Your own purposes across different services, which allows You to move, copy or transfer Your Personal Information easily from the Company to another place notified by You to Us in a safe and secure way without hindrance to the usability of Your Personal Information;
(vii) object to the processing of Your Personal Information on legitimate grounds;
(viii) opt out of receiving any promotional or marketing material by clicking on the “Unsubscribe” button or by sending an email to firstname.lastname@example.org. Please note that if You withdraw Your consent, this will not affect the lawfulness of our use and processing of Your information if such processing is based on another lawful basis other than consent;
Any request received by Us in relation to the aforesaid shall be acknowledged within 30 days of receipt of such request.
8. CONSENT AND WITHDRAWAL OF CONSENT
Generally We do not rely on consent as a legal basis for processing Your Personal Information other than in relation to sending third party direct marketing communications to You via email or text message. You have the right to withdraw Your consent to marketing at any time by contacting us at email@example.com.
9. USE OF INFORMATION COLLECTED
We do not share any Personal Information with any third party (not being an affiliate, third party service provider including a practitioner or a group company of Us) without Your consent, except when directed by law. The Company can use Personal Information and/or Usage Information to verify User identity the context of any engagement initiated by a User.
We will communicate with You using the contact information provided in order to respond to any queries that You may have, to provide any information requested regarding the Services or to send marketing and promotional material on our Services. You can choose to opt out of receiving such promotional and marketing communications by sending us an email at firstname.lastname@example.org. We may also use Your Personal Information to send You information in relation to our Services based on the analysis of the Usage Information collected. We may also send strictly service-related announcements, for instance, if our Services are temporarily suspended for maintenance, we may send You an email, text message, flash notification or telephone call. If You do not wish to receive such alerts, You have the option to unsubscribe from such emails or opt out by sending an email to email@example.com.
We, our affiliates or third party service providers including practitioners may use Personal Information or Usage Information collected in the following ways:
(i) to operate and improve the Website and tools associated with the Website;
(ii) to create aggregated and anonymized information to determine which Website features are most popular and useful to Users, and for other statistical analyses;
(iv) to customize the content or the Services on the Website for You, or the communications sent to You through the Website;
(v) to provide You the Services;
(vi) to improve our ability to provide You the Services;
(vii) to observe, improve and administer the quality of Services;
(viii) to analyse how the Website is used, diagnose technical problems;
(ix) to remember the basic information provided by You for effective access;
(x) to confirm Your identity in order to determine Your eligibility to use the Website and avail the Services;
(xi) to notify You about any changes to the Website;
(xii) to transmit, share or transfer the data to a group company or affiliate of Us to enable such group company or affiliate to provide You with the Services;
(xiii) to enable Us to comply with Our legal and regulatory obligations;
(xiv) for the purpose of sending administrative notices, Service related alerts and other similar communication with a view to optimizing the efficiency of the Website;
(xv) to do market research, troubleshooting or project planning,
(xvi) to protect against errors, fraud and other criminal activity; and
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose Your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of the Company, our Services, the Website or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be carried out without notice to You.
We may share Your information, including Your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Website or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process. You will be notified via email and/or through a prominent notice on the Website of any change in ownership or uses of Your Personal Information, as well as any choices You may have regarding Your Personal Information.
10. THIRD PARTY CONTENT AND LINKS TO THEIR SERVICES
The Website may contain content that is supplied by a third party, and those third parties may collect website usage information and other information when web pages from any online or mobile services are provided to Your browser. In addition, when You are using the Website, You may be directed to other websites that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. These other websites may send their own cookies to You, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. When You leave the Website, we encourage You to read the privacy statements of all third party websites before submitting any information to third parties.
11. DATA TRANSFER
Your Personal Information collected through the Website may be stored and processed in India or any other country in which We or Our subsidiaries, affiliates or service providers maintain facilities. We may transfer information that We collect about You, including Personal Information, to affiliated entities, or to other third parties across borders and from Your country or jurisdiction to other countries or jurisdictions around the world. If Your Personal Information is transferred to another country, We will ensure that, where those countries are not deemed to have adequate protection, We have signed agreements incorporating the Model Contract Clauses to ensure the adequate protection of Your Personal Information.
12. DATA RETENTION
Your information will be retained by Us for as long as it is needed for Us to provide the Services to You. The Company will retain and use your information as necessary to comply with legal obligations. If You wish to cancel Your account or request that we no longer collect, process or retain Your information to provide Services, You may contact Us at firstname.lastname@example.org.
Personal Information and Usage Information We collect is securely stored within Our databases, and We use standard, industry-wide, commercially reasonable security practices such as: (i) encryption, firewalls and SSL (Secure Socket Layers) for protecting Your Personal Information; (ii) ensuring ongoing confidentiality, integrity, availability and resilience or processing systems and services; (iii) ensuring We can restore access to Personal Information in a timely manner if a physical or technical incident occurs; and (iv) regular testing, assessment and evaluation of the effectiveness of our technical and organizational measures to ensure Your Personal Information is secure
However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can We guarantee that Personal Information You supply won't be intercepted while being transmitted to Us over the Internet or wireless communication and any Personal Information You transmit to Us You do at Your own risk.
14. COMPROMISE OF PERSONAL INFORMATION
In the event that Personal Information is compromised as a breach of security, We will promptly notify You in compliance with applicable law.
15. CHILDREN’S PRIVACY
Protecting the privacy of young children is especially important. For that reason, We do not knowingly collect or solicit Personal Information from anyone under the age of 18.
In the event that we learn that we have collected Personal Information from a child under age 18, we will delete that information as quickly as possible.
If You believe that we might have any information from or about a child under 18, please contact us at email@example.com.
16. CHANGE IN INFORMATION AND CANCELLATION OF ACCOUNT
You are responsible for maintaining the accuracy of the information You submit to us, such as Your contact information provided as part of account registration. If Your Personal Information changes, or if You no longer desire to access the Website, You may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through firstname.lastname@example.org and We will respond within 120 hours of receipt of communication.
You may also cancel or modify Your communications that You have elected to receive from the Website by logging into Your User account and changing Your communication preferences or by sending us an email on email@example.com.
If You wish to cancel Your account or request that we no longer use Your Personal Information to provide You with details with respect to our Services and the Website, please write to us at firstname.lastname@example.org.
17. OPT IN
If You wish to specifically opt for receiving non-essential communications such as promotional and marketing-related information regarding the Company, the Website and the Services, please send the Company an email at email@example.com.
19. REDRESSAL OF GRIEVANCES
SUMMARY OF CONTACT INFORMATION
ii. You can contact Us by mail at 3-3-1/1, Anand Nagar, Ramanthapur, Amberpet, Hyderabad - 500013, Telangana.
iii. You can contact Us by phone at +91-9992224742
iv. You can contact Us by e-mail at firstname.lastname@example.org
v. You can opt out of receiving any promotional or marketing material by clicking on the “Unsubscribe” button in the email, or by sending an email to email@example.com
vi. You can contact the Company to cancel Your account or request that the Company no longer collect, process or retain Your information to provide Services at firstname.lastname@example.org
viii. If You believe that we might have any information from or about a child under 18, please contact us at email@example.com
ix. You may correct, delete inaccuracies, or amend Your Personal Information by making the change on our member information page or by contacting us through firstname.lastname@example.org
x. You can cancel or modify Your communications that You have elected to receive from the Website by sending us an email on email@example.com
xi. You can opt to receive non-essential communications such as promotional and marketing-related information regarding the Company, the Website and the Services by sending Us an email at firstname.lastname@example.org